1. Introduction

1.1 These Terms and Conditions shall apply to the sale and purchase of products through this Website, to operations carried out within this Website and to the actions carried out by anyone or any entity who or that accesses this Website. These Terms and Conditions may be updated from time to time. The updates will not affect purchases made before the updates. 

1.2 Copyclub Live will strive to cater for the specific needs of the customers and prospective customers of this Website, as well as to entertain their requests and find solutions that will suit them best. However the basis of the rights and obligations of each side will be governed by these Terms and Conditions. By purchasing a good from this website you acknowledge and signify that you have read, understood and agreed to be bound by these Terms and Conditions. 

2. Definitions

2.1 “Copyclub Live” refers to the operator of this Website that is also responsible for selling goods through this Website.

2.2 “You” accordingly refers to anyone who accesses and uses this website, including customers who purchase goods though this Website.     

3. Misuse or Abuse of this Website

3.1 You must not misuse this Website or execute any abusive actions that are potentially harmful to Copyclub Live, the Website or any of its users. Amongst such harmful actions you will specifically not: (i) commit or encourage any criminal offence; (ii) transmit or distribute any virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; (iii) hack into any aspect of the Service, corrupt data, cause annoyance to other users or infringe upon the rights of any other person's proprietary rights; (iv) attempt to affect the performance or functionality of any computer facilities of or accessed through this Website (v) or send any unsolicited advertising or promotional material, commonly referred to as "spam". Breaching this provision would constitute a criminal offence and will result in legal action being taken.

3.2 The majority of the material on this Website, including graphics and photos, is the property of Copyclub Live and is protected by intellectual property laws. Your use of the Website does not transfer to you any ownership or other rights of the Website and/or its content. You may therefore not reproduce, copy, duplicate or sell any material from this Website. 

4. Products and Prices

4.1 The prices quoted for every product are inclusive of VAT.

4.2 As indicated further down in these Terms and Conditions a delivery charge will be applied to orders below a certain threshold.

4.3 Even though Copyclub Live strives to make sure that the products that are exhibited for sale online are in stock, they might occasionally be unavailable either as single units or else in the quantities requested. Should you purchase any such unavailable product, Copyclub Live will remedy the situation by proposing a replacement product or else by providing you with a refund for your purchase of the respective product. 

4.4 Copyclub Live retains the right to change the products or services offered on this Website and cannot guarantee the continuous or long-term supply of any product or service that is on offer.  

5. Order Process

5.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

5.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in Section 5.3.

5.3 In order to purchase products from this website, the following steps must be taken: (i) you have to choose the products you would like to purchase and add them to the shopping cart; (ii) once you are done you have to go to the cart and in the box “Special instructions for seller” you have to insert the requested details concerning delivery; (iii) you then have to proceed to checkout whereby you are required to enter the further details necessary for the delivery to take place; (iv) once done you are required to “continue to delivery” whereby at that stage the system will indicate the delivery charges, if any, that will be incurred. If your delivery address is in Gozo you are required to choose the option "Delivery to Gozo"; (v) following this step you will be required to review the order and proceed to the payment stage. Here you can choose between paying with PayPal or with "Cash on Delivery". Please note that the "Cash on Delivery" option is not accepted for delivery addresses in Gozo. If you choose PayPal you will be taken to the Pay Pal payment gateway whereby you should follow the instructions for the transaction to be completed. Copyclub Live will then send you an acknowledgement of your purchase via email.

6. Payments

6.1 The payment for the purchase of goods over this website is to be carried out at the check out stage of the order process. The payment is to be carried out in the forms indicated there. Copyclub Live is not able to foresee any charges that your debit / credit card or payment provider might apply to you as a purchaser and will therefore not be held responsible for any such charges.

6.2 In order to guarantee maximum security this Website is built on a Shopify platform and payments though it are handled by the Pay Pal Express payment gateway. Copyclub Live will not have any access to your debit / credit card data and therefore will not be held responsible for any misuse or hacking of your debit / credit card or payment data by any third party. 

6.3 Should you make any unjustified stop payment or charge-back, especially without informing us beforehand, you will be liable to pay us the amount of the chargeback plus any expenses incurred to recover the chargeback.

7. Delivery Policy

7.1 In view of COVID-19 products should be delivered from Monday till Friday within 4 working days from your order between 09.00hrs and 19.00hrs. In the eventuality that this will not be possible we will contact you to try to find alternative arrangements. You are required to follow the instructions at checkout and fill in the requested details correctly in order to enable a smooth delivery.

7.2 Deliveries are carried out all over Malta and Gozo.

7.3 When we carry out the delivery a person must be present in order to sign that they have received the goods. If no one is there to receive the goods within the stipulated times we will leave a note as a record of the attempted delivery. In this case and even in case the delivery would not be able to be executed because of missing or erroneous information from your side, we will contact you to try arrange an alternative date for a second delivery. If no mutually convenient time can be agreed you will be invited to pick up the goods yourself at our premises.

7.4 Deliveries are carried out till the main outside door on the ground floor of the delivery address. 

7.5 Deliveries of orders of Eur 28.00 or more will be free. Deliveries of Eur 27.99 or less will incur a Eur 5.00 delivery charge. For deliveries to Gozo a flat delivery charge of Eur 6.50 will apply. Orders can also be collected for free from Copyclub, 59/61, Triq l-Esperanto, Msida from Monday to Friday between 08.30 to 13.30hrs. Before coming to collect your order it is advisable to call us beforehand.

8. Returns Policy

8.1 Save any legal right you might have to return the goods you purchased, we may accept that you return goods under the following circumstances:

  • That you return the product within 5 days from when you have received it;
  • That the product is unused and unopened in its original packaging
  • That you return the product yourself to our premises.

8.2 Save any legal right you might have to return the goods you purchased, you may be able to exchange the returned goods with other goods of equal value. Alternatively you could be refunded the price of your purchase in cash, minus 6% of the price. Any delivery charges you would have incurred would not be refunded.

9. Cancellation Policy

9.1 Should you want to cancel the order before we execute the delivery within the stipulated three working day period you are invited to contact us to make the cancellation. In this case you may opt to exchange the goods you cancelled with other goods of equal value. Alternatively you could also be refunded the price of your purchase in cash, minus 6% of the price.

10. Product warranty

10.1 Beyond any legal rights you might have, in case any of the products you have purchased are faulty, please contact us within 5 days of delivery to discuss the issue and arrangements for the return of the products. As an alternative we would offer to replace the respective products or else provide a full refund.  

11. Privacy Policy

11.1 Our privacy policy is explained separately in the Privacy Policy section of our website.

12. Limitations and exclusions of liability

12.1 Further to any purchases or contract made through this Website, Copyclub Live will not be liable to you in respect of any losses, including business losses (without limitation), loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, personal or commercial opportunities or goodwill.

13. Laws and Jurisdiction

13.1 These Terms and Conditions and any legal implications relating to any aspect of this Website shall be governed by the Laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Malta.

14. Our Details

14.1 Copyclub Live is owned by Office Essentials Limited. Our registered address is ‘Atlantis Building’, Triq il-Haddiema, Mriehel – BKR 3000 – Malta. You may contact us by email on copyclublive@gmail.com or else by telephone on 21492269.